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Voice Call Analyst

RL-2026-002 📍 Cochin 4–5 Years Full Time

About the Role

We are looking for a detail-oriented Voice Call Analyst to join our human-in-the-lead governance team. You will analyse AI-generated voice call interactions against defined evaluation criteria, assess quality and compliance, and provide structured summaries that drive continuous improvement.

Key Responsibilities

  • Listen to and analyse AI voice call recordings against defined evaluation criteria
  • Assess calls for compliance, tone, accuracy, and contextual appropriateness
  • Provide structured written summaries and quality scores for each evaluated call
  • Identify patterns, recurring issues, and areas for AI model improvement
  • Flag non-compliant or high-risk interactions for escalation
  • Contribute to feedback loops that improve AI voice system performance

Required Skills

  • 4–5 years of experience in a BPO, call centre, or voice quality assurance role
  • Excellent English communication skills — both written and verbal
  • Strong analytical and critical thinking skills
  • Ability to evaluate tone, intent, and compliance in voice interactions
  • High attention to detail and ability to work with structured evaluation frameworks