Uncover the Hidden Risks in AI Voice
Acoustic Hallucinations
Bots misinterpreting accents or background noise, leading to critical data entry errors and frustrated customers.
Amnesia Under Pressure
AI agents dropping crucial context mid-conversation during complex multi-step workflows, violating compliance protocols.
The Empathy Miss
Failing to detect caller distress or urgency, resulting in inappropriate automated responses during sensitive interactions.
The RevaLabs Methodology
Source Ingestion
We ingest call recordings, transcripts, and context data from your systems securely.
Human-Driven Listening
Trained analysts review every call against your custom rubric and compliance requirements.
Rubric Scoring
Each interaction is scored on accuracy, tone, compliance, and context continuity.
Actionable Feedback
Detailed reports with timestamps, severity flags, and improvement recommendations.
See Exactly Where Your Bots Fail
Timestamped Flags
Precise moments in the audio and transcript where compliance or empathy breaches occurred.
Remediation Guidance
Actionable steps to adjust prompt engineering or logic flows to prevent recurrence.
Trend Analysis
Identify systemic issues across your entire AI voice deployment, not just isolated incidents.
Report ID: REV-8821
Voice Compliance Scorecard
Overall Score
HIPAA Risk Level
High Exposure
Empathy Score
Marginal
Timestamped Violations
Bot: "Can you confirm your social security number for verification?"
Caller: "I'm in the emergency room."
Bot: "Great! Let's update
your billing address."